I talked to Compaq technical support and due to their poor support script they were about to send me a new power supply.
However, since I was convinced it was a motherboard problem, I managed to figure out where the script had sent the support technician on a wrong turn. The script (or the technician) didn’t properly explain which power supply cable I was supposed to unplug from the motherboard and I had unplugged the wrong one for one of the steps.
With that issue resolved the script sent the technician on the right path to needing a replacement motherboard. I’m happy we managed to get it resolved before the replacement piece was sent. It would have cost both Compaq and myself more money. It would have cost Compaq when they would have had to send the motherboard after finding out that a new power supply didn’t fix the problem, and it would have cost me additional time.
However, it turns out that after determining that the motherboard needs to be replaced that they have to send a technician along to replace it. (I guess they send two boxes. One with the motherboard and one with the technician and I assume some food and water to keep him alive.) The technician isn’t covered by warranty and so costs money (and there’s probably a bit for the food and water too). I’m not about to put any more money into this computer given it’s current lack of reliability. So instead, they are going to send me a box. I put my computer in the box and it gets sent back to Compaq. They fix the problem and send it back to me. A royal pain due to the amount of downtime that will entail, but I’m not really dependent on that computer for anything really important. Although it does mean that I’m going to be without an answering machine for awhile.
I suppose I need to find something different for an answering machine. Anyone have any pointers for an answering machine that I can put on a landline that will allow me to retreive my messages through email as wav files? (I.e. to replace the functionality that I have now)
